June 11, 2022

We are pleased to announce new features in our 15th Buzzeasy release of 2022.

This release brings stability and performance improvements, that include the fixing of issues in the Agent application, supervisor reports and the Wallboard.

Agent Application

• We've fixed an issue where queued conversations could take several minutes to be routed to agents following a restart of a routing related service.

Supervisor Reports

• We've also fixed an issue where blind transfers of conversations to other agents, would not be shown as connected in the new portal reports.

Wallboard

An issue with the new Wallboard data feed was detected and fixed. Formerly, if there were callbacks waiting for longer than 100 hours, the wallboard would not show data.