July 3, 2022

We are pleased to announce new features in our 18th Buzzeasy release of 2022.

This release introduces stability and reliability improvements, an improvement to the agents' experience of voice platform failures.

Agent Experience

Previously a failure of the voice service during a voice call would require an agent to logout for 3 minutes. These conversations will now be automatically cleared from the the agent interface and any reporting areas after four minutes.

Performance Stability and Reliability Changes

A Voice service has been migrated to Kubernetes improving scalability and stability.

We've also introduced reliability improvements for voice services and stability improvements for routing related services.