February 22, 2022

We are very pleased to provide you with an overview of the changes and additional features included in Buzzeasy, as part of our fifth release of 2022.

The release brings changes that will support our next reporting feature. This will enhance Buzzeasy customers' ability to monitor their performance and improve their efficiency.

We've also improved the new portal user's experience with the inclusion of a profile picture.

Administration and Reporting

We've added the option to assign a queue to a Team to support an upcoming reporting feature. Note that the feature is reporting oriented, assigning a queue to a team has no effect on routing decisions.

Portal users can begin assigning queues to teams, these will be used once the feature is fully available in the production version of Buzzeasy.

We've also added a reporting offset at the Teams level. This is a timezone offset that allows a team's location to be recorded. This feature will be used for the upcoming reporting feature. The feature enables a portal Administrator to select one of the available timezones in Teams, in order to modify the reset mechanism of the future reporting feature.

When cancelling a Campaign contact record, there is now instant feedback with a confirmation message for the removal.

We improved the Buzzeasy new portal user's experience by including an image of those users in their Agent profile. A new portal user will need to have a profile picture configured in Microsoft Teams to view their image, as the image is called from MS Teams. The feature enables greter visibility of the specific account a new portal user is logged into.

Bug Fixes

• We've fixed an issue where long customer names are now properly aligned, in the call control an Agent uses, when handling a voice call.