February 16, 2022

We are pleased to provide you with an overview of some of the changes and additional features included in Buzzeasy, as part of our fourth release of 2022.

The release brings changes to the Agent application, improving the Agent experience and Agent application bugfixes!

Agent experience

• The Agent Profile, state timer and change status button are now bundled together on the top right-hand side of the screen. This streamlines the user interface, improving Agent productivity.
• The change status button is now a simple down-arrow, or chevron icon. The Agent clicks the icon to reveal their familiar change status choices in the dropdown menu.
  • The icon is not labeled, this improves the use of screen space.
  • The Agent finds the icon using their pointer to hover over the icon; a tool-tip explaining the icon will display.
  • As the new icon is bundled with the other Agent details, in the Agent profile, it is easier to find improving the Agent’s efficiency.
• We've added an After-work timer.
  • When a task is processed and in after-work state, a new after-work timer displays. This lets the Agent know how long a task has been in after-work state, improving their efficiency.

Bug Fixes

• We've resolved an issue related to the break names in the Agent's Change status dropdown menu.
  • Very long break names would not fit in the Change Status drop-down. Now long break names are truncated and a tooltip displays the break name in full.
• We've also resolved an issue affecting timers in the Agent application. Previously, refreshing the Agent application page, could reset the timers. The timers now synchronize with the server automatically.