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August 31, 2022

We are pleased to reveal changes and additional features in Buzzeasy for our 21st release of 2022.

Webchat widget 2.0​

  • Added the option to configure the Header text. This option overrides the channel name if specified with any custom text. Learn more about the customization options for the new webchat widget here!
  • Header text is now displayed all the time when connected to a Bot or Agent.

Facebook messenger chat 2.0​

We are introducing simplified provisioning for Facebook messenger. You can now configure a Facebook channel significantly easier than ever before! Follow the steps in this article to learn more about this.

  • Beta Portal Webchat section has been renamed to Chat.
  • Facebook chat has been added to the Chat section of the Beta Portal. Here you can view and configure your Facebook Messenger channels.
  • Introduced a new User Experience flow for Facebook provisioning, users are now guided through the whole process with the help of tabs and a "Next Next Create" experience.

Viber chat 2.0​

We introduced a new channel in Buzzeasy using Viber's Bot platform. To begin configuring your first Viber channel, follow the steps in this documentation.

Features:

  • Inbound messaging through the Viber Bot platform.
  • Customize the Agent and Bot avatars.
  • Easy-to-learn channel creation & provisioning.
  • End To End messages with Buzzeasy Agents.
  • Suggested replies / Quick actions support.
  • Customer profile picture added to Customer Data panel.

Others​

  • We are working on Chat workflow 2.0. The underlying tech for the portal as well as back-end systems have been added in this release, Chat Workflow 2.0 is now in Public Beta. You can begin experimenting with the Workflow designer, however, routing to agents (Queues) is not yet introduced in the back-end. We are eager to get your feedback on the look and feel of this new Workflow designer. The end of the public beta for workflow 2.0 will be announced in a follow-up release once we complete the migration of the remaining features along with full documentation.
  • We are working on a new Viber channel, the underlying tech has been added to the back-end and portal as well, however, Viber channels are not publicly available as of now.
  • We added a banner to the Agent Application informing our users when their internet connection has dropped. Various agent-side issues can occur when the internet connection is not available, such as the spinning wheel, lag, the call-ended panel that lingers on, and other various network-related symptoms. We are taking steps to inform you when your internet is faulty. We recommend you always ensure your internet is up and running and that no firewall or corporate VPN is blocking Buzzeasy agent's connection. You may press F12, navigate to the network tab, and refresh the page to see if any requests are blocked.
  • Fixed an issue where the Customer dataset was not displayed in workflow message nodes.
  • Updated backed NuGet packages and library to aid agents with various connectivity problems they might face.

What's next?​

We are committed to improving Buzzeasy and the experience of our users with each release. Here are some things you can expect in the following releases:

  • Display name for Webchat widget as well as workflow connect message. You should start filling your agent's display name already. 😎
  • Question answering bot 2.0, as QnA.ai is being deprecated by Microsoft.
  • Queue treatment migration to the beta portal.
  • Workflow 2.0 official release
  • Redirect to Channel for chat channels.
  • Email workflows 2.0 BETA.

Thank you for your continuous support and feedback!