April 21, 2022

We are pleased to provide you with an overview of the new features included in Buzzeasy as part of our 9th release of 2022.

This release brings performance & scalability improvements to Buzzeasy’s technical services, security improvements & routing rules removal.

Routing rules changes

• Buzzeasy now sets routing rules for you, so configuration is significantly easier. Accordingly, the Routing Rules section of our Portal documentation has been removed.

• Buzzeasy will now automatically match to an agent based on the attribute set at the Workflow level. The routing process seeks agents with attributes equal to or greater than the value set in the workflow.

  • Any priority routing that was configured previously, will continue to work as before.

Other changes

• We've added persistent notification to aid the Release Team's communication with the agents during maintenance release deployments.

Bug fixes

• We've fixed an issue where some new email channels could not be registered.