Skip to main content

November 10, 2021

This release brings new Beta Portal features as well as Quality of Life improvements.

Changelog​

  • We’ve added Redirect and RedirectToChannel actions to:
    • OpeningCheck segment: Open, Closed
    • Message segment: MessageSent
    • Queue segment: QueueTimeout, OutOfHours, NoAgentLoggedIn
  • Added configurable RONA timeout to the New Buzzeasy Portal.
  • Agents can now be onboarded via the New Buzzeasy Portal.
  • Role of an agent is now displayed in the New Buzzeasy Portal. Available roles: Supervisor, Agent.
  • Added Teams menu in the New Buzzeasy Portal and the option to create Teams.
  • Added option to screen pop based on the following contact details in Dynamics:
    • mobilephone
    • business2
    • home2
  • Fixed User Experience issues showing inaccurate error messages when using various Beta Portal functionalities.
  • Fixed an issue where CRM Connector would not load in Dynamics under certain circumstances.
  • Fixed a User Experience issue where Maximum number of queued conversations option was mandatory resulting in an error when editing a Workflow.