Import Jobs Section
The Import Jobs section follows the Customers section. Here, you'll find a list of all Bulk Imports. Access this section by going to Graia CCaaS Portal > Customers > Import Jobs.
Overview of Import Jobs
Import jobs are displayed in chronological order, with a maximum of 100 per page.
Details for each job include:
- Creation Date: When the job was initiated.
- Display Name: Assigned by the person who set up the import job.
- Status: The current progress of the import job.
- Completion Date: When the job was fully processed.
- Creator: A link to the Graia CCaaS user who initiated the job.
- Log Download: Option to download a report of the records uploaded and their statuses.
Selecting an entry will show more information, like the specific Business unit involved, the duplicate handling method chosen, and a summary of the records.
States of Customer Records
- Newly Created: The record was added successfully.
- Merged: Occurs if duplicates are found and 'merge' was chosen during setup.
- Replaced: Occurs if duplicates are found and 'replace' was chosen during setup.
- Skipped: Occurs if duplicates are found and 'skip' was chosen during setup.
- Invalid: The uploaded customer data couldn't be formatted for our system. Please review the file.
- Failed: An error occurred on our end. Oops. Please retry while we investigate.
You can download the import job log for a detailed report on the records uploaded.
Purging of old import jobs
Completed import jobs are automatically removed after 90 days.
Was this page helpful?