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Calendar events

Calendar events offer a refined approach to schedule based conversation routing, expanding the existing channel business hours based options. Every tenant has a calendar that administrators can add event schedules to. Flow designers can then add event schedule checks to the workflows.

The system offers one-time and weekly recurring events.

Add a one-time calendar event​

  1. Navigate to Administration > Calendar and click Create event.

  2. Enter a Title and select a Timezone for the event.

  3. Select One-time for the Type.

  4. Designate the Start Date & Time and End Date & Time. Make sure the end date/time is later than the start date/time.

  5. Save the new event.

Add a weekly recurring calendar event​

  1. Navigate to Administration > Calendar and click Create event.

  2. Enter a Title and select a Timezone for the event.

  3. Select Recurring for the Type.

  4. Designate the Start Time and End Time.

  5. Mark the days of the week the event should occur.

  6. Click Save.

Edit or delete calendar events​

  1. Navigate to Administration > Calendar.

  2. The current calendar month's days are presented at the left of the blade below the Create event button. The months of the current year are listed at the right.

  3. Use the up/down arrows next to the month name or year number at the top of these panels to scroll to the adjacent month or year.

  4. Find and click the day the target event is scheduled at. For recurring events, find any of the marked days.

  5. The list of events scheduled for the selected day is listed at the bottom section of the blade.

  6. Click the Edit (pencil) or Delete (trashcan) icons.

  7. For editing: the event editor shows up. Perform your change and save the updated event.

  8. For deleting: confirm your intention to remove the event.

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