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Reference & Integrations

Technical reference for all roles, and guides for connecting Graia CCaaS to your CRM and reporting tools.

Reference​

I want to…Read
Understand why an agent was logged out automaticallyAgent auto-logout
Look up a term used in the product or these docsGlossary
See which features are available for chat, email and voiceFeature matrix
Check which provider and languages each AI feature supportsLanguage services provider matrix
Check which browsers are supportedSupported browsers
Check which attachment file types are allowedSupported attachment types
Check the audio format for announcements and workflowsSupported audio files

CRM integrations​

Use Graia CCaaS contact center features from inside your CRM.

Data feeds​

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